Terms and Conditions
These Terms and Conditions apply to your use of the Shooting Star Cornwall website and any products purchased through our website..
By using this website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page.
Who We Are
This website is operated by Shooting Star Cornwall.
Our website is:
https://shootingstarcornwall.co.uk
You can contact us at:
sales@shootingstarcornwall.co.uk
Website Use.
You may use this website for lawful purposes only.
You must not use this website in any way that could damage the website, affect other users, interfere with security, or be unlawful, fraudulent or harmful.
We may refuse access to the website, cancel orders or close customer accounts where we believe misuse, fraud or unlawful activity has taken place.
Website Content
We do our best to keep the information on this website accurate and up to date.
However, we cannot guarantee that all website content will always be complete, current or free from errors. We may update, change or remove content at any time.
Products
We make every effort to describe and photograph our products as accurately as possible.
Please note that many of our products are natural, handmade or individually selected. This means colours, markings, crystal formations, sizes, patterns and finishes may vary slightly from photographs or descriptions.
Natural crystals may include inclusions, colour zoning, surface markings, internal veils, rainbows, druzy areas, chips, pits or natural imperfections. These are part of the natural character of the piece and do not always indicate a fault.
We reserve the right to change product details, prices, offers and availability at any time.
Orders
When you place an order, you are offering to purchase the products in your basket.
Your order is accepted when we confirm it and process it for dispatch. We reserve the right to refuse or cancel an order if there is an error, stock issue, payment problem, suspected fraud or other reasonable reason.
If we need to cancel an order after payment has been taken, we will refund you.
Prices and Payment
All prices are shown in pounds sterling.
We try to ensure that prices are accurate, but errors may occasionally occur. If we notice a pricing error after you have placed an order, we will contact you before processing the order.
Payment must be made through the payment methods available at checkout.
We do not store your full card details ourselves.
Delivery
Delivery options, costs and estimated delivery times are shown at checkout or on our delivery information pages.
We aim to dispatch orders as quickly as possible, but delivery times are estimates and may be affected by postal delays, courier issues, busy periods, weather, strikes or circumstances outside our control.
Please make sure your delivery address is correct when placing your order.
Returns and Exchanges
Returns and exchanges are handled in line with our Returns and Exchanges Policy.
Your legal rights are not affected.
Your Legal Rights
Nothing in these Terms and Conditions affects your statutory rights.
Products must be as described, of satisfactory quality and fit for purpose where applicable.
Spiritual and Wellbeing Products
Some products on this website, including crystals, tarot, oracle cards, spell candles, incense and spiritual items, may include traditional meanings, folklore, symbolic uses or wellbeing associations.
This information is provided for spiritual, personal, educational or entertainment purposes only.
Our products and descriptions are not intended to diagnose, treat, cure or prevent any medical condition, and they are not a substitute for professional medical, legal, financial or psychological advice.
User Content and Reviews
If you submit reviews, comments, photographs or other content to us or our website, you confirm that you have the right to share that content.
You allow us to use, display or share that content in connection with Shooting Star Cornwall, including on our website, product pages, marketing or social media.
We may remove or refuse content that we consider inappropriate, offensive, misleading, unlawful or unsuitable.
Third Party Links
Our website may include links to third-party websites or services.
These links are provided for convenience only. We are not responsible for the content, privacy practices, accuracy or services of third-party websites.
Account Information
If you create an account, you are responsible for keeping your login details secure and for ensuring your account information is accurate and up to date.
Please contact us if you believe your account has been used without permission.
Limitation of Liability
We do not exclude or limit liability where it would be unlawful to do so.
To the fullest extent permitted by law, Shooting Star Cornwall will not be liable for indirect, incidental or consequential losses arising from the use of this website or products purchased through it.
Privacy
Your personal information is handled in line with our Privacy Policy.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
sales@shootingstarcornwall.co.uk