Returns and Exchanges

We want you to be happy with your order from Shooting Star Cornwall. Please check your order carefully when it arrives and contact us as soon as possible if there is a problem.

Damaged, Faulty or Incorrect Items

All items are packed with care before dispatch.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 3 days of receiving your order, so we can look into the issue quickly.

Please include your order number, a clear description of the problem and photographs of the item and packaging where possible.

Where an item is faulty, damaged or incorrect, we will arrange a replacement where possible, or offer a refund. We will also refund reasonable return postage costs where the return is due to our error or the item is faulty or damaged.

Change of Mind Returns

For online orders, you have the right to tell us that you wish to cancel or return your order within 14 days of receiving it.

Once you have told us you wish to return an item, you then have another 14 days to send the item back to us.

Returned items must be unused, unworn and in the same condition as received, with any original packaging, tags or labels where applicable.

For change of mind returns, the customer is responsible for the cost of return postage unless the item is faulty, damaged or incorrect.

We recommend using a tracked or insured postage service, as we can only process returns once the item has been received back safely.

For change of mind returns, the customer is responsible for the cost of returning the item to us, unless the item is faulty, damaged or incorrect.

If you cancel and return your full order within your legal cancellation period, we will refund the item cost and our standard original delivery charge. If you chose a more expensive delivery service, only the standard delivery charge will be refunded.

If you return only part of your order, the original delivery charge will not usually be refunded.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns on earrings or other pierced jewellery unless they are faulty.

We also cannot accept returns on gift cards.

Some personalised, custom-made or specially requested items may not be returnable unless faulty.

Sale Items

Sale items may be returned in line with your normal statutory rights, unless they are clearly marked as faulty or reduced because of a specific defect that was explained before purchase.

Exchanges

If you would like to exchange an item, please contact us first.

The quickest option is usually to return the original item and place a new order for the item you would prefer.

Refunds

Once your return has been received and checked, we will let you know whether your refund has been approved.

Approved refunds will be made back to your original payment method.

Please allow time for your bank or payment provider to process the refund.

How to Start a Return

Please contact us before sending anything back so we can confirm the return details.

Email: sales@shootingstarcornwall.co.uk

Please include your order number and the reason for the return.