Privacy Policy

Who We Are

Shooting Star Cornwall is an independent online shop selling healing crystals, jewellery, bohemian clothing, tarot and oracle cards, spiritual gifts and related products.

For the purposes of UK data protection law, Shooting Star Cornwall is the data controller for the personal information we collect and use.

What Personal Data We Collect

We may collect and process the following types of personal data:

• your name
• billing address
• delivery address
• email address
• telephone number, where provided
• order details
• payment confirmation details
• account login details, if you create an account
• messages you send to us through contact forms, email or social media
• newsletter subscription preferences
• website usage information, such as cookies, analytics data, IP address, browser type and device information

We only collect the information needed to run our shop, process orders, provide customer service, improve our website and communicate with you where appropriate.

Why We Collect Your Personal Data

We use your personal data for the following purposes:

• to process and deliver your orders
• to take payment and prevent fraud
• to contact you about your order
• to provide customer support
• to manage returns, exchanges and queries
• to send email updates if you have subscribed to our mailing list
• to improve our website and customer experience
• to keep business, tax and accounting records
• to comply with legal obligations
• to help keep our website secure

Lawful Basis for Using Your Data

Under UK GDPR, we must have a lawful reason for using your personal data. We may use your data because:

• it is necessary to fulfil a contract with you, such as processing and delivering your order
• we have a legal obligation, such as keeping tax and accounting records
• we have your consent, such as when you sign up to our mailing list
• we have a legitimate business interest, such as improving our website, responding to customer enquiries or preventing fraud

Orders and Payments

When you place an order, we collect the information needed to process your purchase, arrange delivery and provide customer service.

Payment information is processed securely by our payment providers. We do not store your full card details ourselves.

Email Marketing and Mailing List

If you sign up to receive emails from Shooting Star Cornwall, we may send you updates about new arrivals, special offers, crystal guidance, tarot inspiration and magical updates from our shop.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We only send marketing emails where we have permission to do so, or where the law allows us to contact existing customers about similar products and we have given them a simple way to opt out. The ICO says marketing emails should include a simple unsubscribe or opt-out option in every message.

Contact Forms and Customer Enquiries

If you contact us through our website, by email or through social media, we will use the information you provide to respond to your enquiry.

We may keep a record of your message so we can deal with your request properly and provide good customer service.

Customer Accounts

If you create an account on our website, we may store the personal information you provide in your customer profile, such as your name, email address, address details and order history.

You may be able to view, edit or update your account information by logging into your account. You can also contact us if you would like help with your account or personal data.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work properly, remember your preferences, improve your shopping experience and understand how visitors use the website.

Cookies may be used for things such as:

• keeping items in your basket
• remembering account or checkout details
• website security
• analytics and performance
• marketing or advertising, where applicable

You can usually control or disable cookies through your browser settings, although some parts of the website may not work properly without them.

Embedded Content and Third-Party Links

Our website may include links to other websites or embedded content, such as videos, images, social media posts or other online content.

Embedded content from other websites behaves in the same way as if you had visited that website directly. These third-party websites may collect data about you, use cookies or track your interaction with their content.

We are not responsible for the privacy practices of other websites and recommend that you read their privacy policies.

Who We Share Your Data With

We only share your personal data where needed to run our business, process your order, provide services to you or comply with the law.

This may include:

• website and ecommerce platform providers
• payment processors
• delivery and courier companies
• email marketing providers, if you have subscribed
• analytics and website support services
• professional advisers, such as accountants
• legal or regulatory authorities, where required

We do not sell your personal data.

How Long We Keep Your Data

We only keep your personal data for as long as necessary for the reason it was collected.

Order and transaction records may be kept for the period required for tax, accounting and legal purposes.

Customer service messages may be kept for a reasonable period so we can deal with queries, returns, exchanges or future customer service issues.

Marketing subscription details are kept until you unsubscribe or ask us to remove them.

How We Keep Your Data Safe

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration.

Customer data is stored securely through the systems we use to operate our website, process orders and manage customer communication.

Access to personal data is limited to those who need it for business purposes.

UK GDPR and Your Data Rights

Under UK GDPR, you have rights over your personal data. These may include the right to:

• request access to the personal data we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your personal data, where legally possible
• ask us to restrict how we use your data
• object to certain uses of your data
• ask for a copy of your data in a portable format, where applicable
• withdraw consent, where we rely on consent
• unsubscribe from marketing emails at any time

These rights are not always absolute and may depend on the circumstances. For example, we may need to keep some order information for tax, accounting or legal reasons.

The ICO lists individual rights under UK GDPR including the right to be informed, access, rectification, erasure, restriction, portability, objection and rights relating to automated decision-making.

Requesting a Copy or Removal of Your Data

You can request a copy of the personal data we hold about you, or ask us to update or remove your personal data, by contacting us at:

sales@shootingstarcornwall.co.uk

We may need to confirm your identity before dealing with your request.

Where Your Data Is Stored

Your data may be stored through the secure systems and service providers we use to run our online shop, process orders, send emails and manage customer support.

Some service providers may store or process data outside the UK. Where this happens, appropriate safeguards should be in place through those providers.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we handle personal data.

Any updates will be posted on this page.